Terms & Conditions
Trip Fare must be booked and paid in order to secure your seat. Payments are made through our secured payment gateway.
Customers must make a payment in order to travel and secure seats with Bueno Express Please review all of our Terms & Conditions .Bueno Express Transportation staff may deny or remove any passenger who is causing improper conduct and/ or reckless endangerment of others in the bus. This includes but not limited to, disrespecting others, cursing, racial slurs, physical assault, sexual assault, appearing inebriated / appearing under the influence, smoking in the bus, and so on.
2. Fares & Fees
Adults: $55 + Tax from Utica, NY (AREA) to Mcdonald's (w 170 St & Broadway), Newburgh NY, Paramus NJ, and Fort Lee NJ
Adults: $65 + Tax Door to Door Service. (Locations Restriction Apply)
Children 1 & under pay $40 + tax
Parents or guardian traveling with children are responsible to bring their own car seat / booster seat. Car seats are require by law.
3.Cancellation & Refunds
If you decide to cancel minimum 8 hours prior to trip date there is a cancellation fee equal to half the booking fare. If you cancel your reservation 24 Hours prior to Travel date you are eligible for a full refund. If trip is cancelled Same- Day of travel date you will receive 50% Partial refund.
Traveling dates and times may vary and change.
Bueno Express Transportation is not responsible for delays caused by mechanical breakdowns, bad weather, road conditions or any other conditions beyond carrier's control. Bueno Express will do everything possible to minimize the delays, and get passengers to their final destinations.
Seats are reserve without regard to race, color, national origin or any other characteristic.
Passenger front seat and first Row behind the driver will be reserve and save for tall passengers or any disability conditions due to limited leg space in back rows. Passengers are responsible to let dispatcher know about any conditions so dispatcher can make seat arrangements. Passengers with the above conditions have priority seating in the front passenger seat and first row behind the driver.
Drivers will try their best to arrange and reserved seats for passengers with two or more adult companions. Adults traveling with children will be seated next to each.
6. Personal Items
Bueno Express Transportation Corp.
is not responsible for any personal objects or belongings left on the bus during any rest stops, pick up or drop off.
We only permit 1 personal bag and 1 luggage per passenger, and it has to be carry-on luggage or medium size. Personal Bag must be 25 pounds MAX (14"L x 11W" x 7"H) & 1 luggage 50 pounds MAX (28"L x 22"W x 14"H) (Additional charge of $10 - $20 for extra luggage of any size and weight)
You are responsible for informing the driver if there is any fragile items or valuable belongings
8. Same day delivery service
Every Envelope & Package MUST REMAIN Open to be Checked when Given to any Bueno Express Employee. Bueno Express DOES NOT Accept any Closed Items and can Deny Items if Found Unacceptable.
9. Service Schedule
Pick-Up Time Start at 5 AM Daily
New York City
Pickup time start at 11AM in Manhattan Only
12PM at 4040 Broadway/W 170th Mcodnalds Daily
UPSTATE,NY Including ROME
Second BUS Departs at 10AM Sunday, Monday, Thursday, Friday
4040 Broadway/ W 170th Mcdonalds
Second Bus Departs at 3PM on Dates Mentioned Above From Mcdonalds Both Buses include the Following stops Fort Lee, Route 4, NJ and Newburgh,NY
11. Pet Policy
Pets or animals of any species are not allowed in the bus due to vehicle size and to potential animal allergies of surrounding customers.
12. Manhattan travel limit
Service will be provided between
w 220 Street & w 125 Street.
14. Charge offs & Dispute Resolution
It is the policy of our company to not accept disputes or chargebacks from customers. If a customer attempts to file a dispute or chargeback, our company reserves the right to take legal action in order to protect its interests. We thank you for your understanding in this matter.